Empower Customers, Reduce Support
Give your subscribers full control with a beautiful, mobile-friendly portal. Let them manage their own journey while you focus on growth.
How It Works
Enable the Portal
Turn on the portal in one click. It automatically integrates with Shopify's New Customer Accounts (or Classic).
Customers Access Instantly
Subscribers click 'Manage Subscription' in their email. A secure magic link logs them in instantly—no password frustration.
Self-Serve Management
They can skip shipments, swap products, or update billing info. You can even set 'blackout dates' or disable specific actions.
Why Empower Customers, Reduce Support?
A portal your customers will actually love using
Global Updates
Customers can update shipping addresses and payment methods in one click.
Skip & Pause
Reduce churn by allowing flexibility. 'I have too much' becomes 'Skip', not 'Cancel'.
Product Swaps
Let customers switch flavors, sizes, or variants easily to combat flavor fatigue.
One-Time Upsells
'Add a shaker bottle to my next box only'. A massive LTV booster.
Order History
Full visibility into past invoices and upcoming shipments reduce 'Where is my order?' tickets.
No Login Required
Secure magic links via email/SMS allow instant access without remembering passwords.
The Command Center for Retention
Most subscription apps treat the customer portal as an afterthought—a boring table where people go to die (cancel). At ReordeRe, we treat the portal as a Retention Engine.
Think about it: The portal is the only place where your most valuable customers interact with your brand post-purchase. It should be beautiful, fast, and helpful.
Friction Kills LTV
If a customer has to email you to skip a shipment because they are going on vacation, two things happen:
- Support Costs Rise: Your team spends time on low-value admin tasks.
- Churn Increases: If they don't get a reply in time, they panic and cancel just to stop the charge.
ReordeRe solves this with Passwordless Magic Links. We embed a secure token in every transaction email. The customer clicks "Manage Subscription" and is instantly logged in. No "Forgot Password" loops. Just instant control.
The "Upsell" Opportunity
The portal isn't just for defense; it's for offense. ReordeRe allows you to place "One-time Add-ons" directly in the upcoming order view.
Example:
A customer subscribes to your protein powder. In the portal, they see a banner: "Try our new Energy Bar for just $3? Add to next shipment."
They click "Add". Boom. You just increased LTV with zero acquisition cost and zero extra shipping cost.
Cancellation Flows: The Last Line of Defense
Eventually, someone will try to cancel. Don't let them walk away without a conversation.
Our smart Cancellation Flows ask "Why?" If they say "Too Expensive," offer a 10% coupon. If they say "Too much product," offer a Pause. This automated negotiation saves huge amounts of revenue on autopilot.
Common Questions
Do customers need a separate account?
No. ReordeRe integrates directly with Shopify Customer Accounts. If they are logged into your store, they are logged into the portal.
Can I customize the look and feel?
Yes! Use our visual editor to match your brand colors, fonts, and button styles. You can also use Custom CSS for pixel-perfect control.
Can I hide the 'Cancel' button?
We recommend using our 'Cancellation Flow' feature instead. When they click cancel, offer them a discount or pause option first. It saves 20-30% of cancellations.
Still have questions?
Contact SupportReady to transform your subscription business?
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